Cisco powers TPG Telecom ops with Splunk
Cisco has announced that its Splunk platform will support TPG Telecom in building a next-generation Service Operations Centre across Australia. The deployment aims to boost network reliability, improve security visibility, and increase operational efficiency across the telco’s mobile and fixed infrastructure.
The initiative forms part of TPG Telecom’s shift toward AIOps-driven network operations, using real-time data and automation to detect and resolve service issues faster. For eeNews Europe readers, the move highlights how telecom operators are increasingly using observability platforms, machine learning, and integrated security tools to manage complex national networks.
AIOps platform for telecom operations
To support its transition, TPG Telecom deployed a suite of solutions from Splunk, now part of Cisco. The platform integrates network monitoring, IT operations, and cybersecurity tools into a single operational framework.
TPG Telecom serves millions of customers across Australia through brands including Vodafone, TPG, iiNet, Lebara, and felix. The company says the new platform will allow it to correlate network and IT data in real time, predict potential service disruptions using machine learning, and automate responses to security threats.
The system forms the backbone of TPG Telecom’s new AIOps-driven Service Operations Centre. By consolidating operational and security data, the company aims to accelerate fault detection and resolution while improving customer experience across its nationwide network.
“We work with organisations to build digital resilience across their operations,” said Marc Caltabiano, Group Vice President for Australia and New Zealand at Splunk, a Cisco company. “Our work with TPG Telecom is a testament to how real-time data and intelligent automation can help power more secure and reliable networks for millions of Australians.”
Unified observability and security
The deployment includes several key Splunk solutions. Splunk Enterprise provides real-time monitoring and correlates IT incidents with network faults. Splunk IT Service Intelligence (ITSI) uses predictive analytics and machine learning to monitor service health and forecast potential issues before customers are affected.
Meanwhile, Splunk Enterprise Security centralizes threat detection and response, giving security teams a unified operational view, while Splunk SOAR adds automation to streamline incident response workflows.
“Our mission to be Australia’s best telco requires more than just cutting-edge technology – it requires a strategic approach combining real-time insights and best-in-class security capabilities with a resilient IT and network infrastructure,” said Giovanni Chiarelli, Chief Technology Officer at TPG Telecom.
“Splunk is an important technology enabler to help bring this to life, ensuring our confidence to deliver reliable connectivity and services to customers across the country,” added Chiarelli.
According to Cisco, the integration of observability, analytics, and security automation will help modernize TPG Telecom’s operations while strengthening digital resilience and supporting future growth as network complexity continues to increase.
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